Friday, January 17, 2020
Speech Analytics: Taking Contact Center to a New Level

Speech Analytics: Taking Contact Center to a New Level

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of...
Three Pillars of AI for Contact Centers

Three Pillars of AI for Contact Centers

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This mean...
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it...
How to Engross Gen Z in the Contact Center?

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advanta...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there a...
Customer Experience matters in Utilities

Customer Experience matters in Utilities

Markets change and so do customers. They are becoming more demanding with their time and want things easy as they deal with companies. Customers are expecting m...
5 Reasons to Adopt Teller Cash Recyclers

5 Reasons to Adopt Teller Cash Recyclers

As a business owner, you might have to handle a lot of cash every day, so you aren’t any stranger to the prominence of appropriate cash management. You could ...
A 4-Step Guide to Transform Your Omni-Channel Retail Strategy

A 4-Step Guide to Transform Your Omni-Channel Retail Strategy

As a retailer, you must think and act according to how your customers shop. Only then you will be able to keep them engaged. We are, today, living in the “on-...
Leverage Technology to Grow E-Commerce Revenue and Delight Your Shoppers

Leverage Technology to Grow E-Commerce Revenue and Delight Your Shoppers

Technology is a critical enabler to help grow revenue, disrupt business models, and deliver goods and services to shoppers. Nowhere is this more apparent than i...
Benefits of Cash Automation

Benefits of Cash Automation

Managing cash can be a tricky proposition for retailers and bankers alike. Issues such as encompassing proper controls, handling, processing, and security, all ...
Significant Technologies Affecting Retail in 2020

Significant Technologies Affecting Retail in 2020

Amazon Prime’s strength to prioritize Prime supporters in their supply chain and get them their parcels within 24 hours has shaken the world of online retail....
Digital Transformation Trends in Retail for 2020

Digital Transformation Trends in Retail for 2020

The following technologies are still bubbling and will likely continue to grow in the coming year. But for 2020, these are the more essential trends moving the ...
Retail Technology Advancements

Retail Technology Advancements

Technology continues to develop, transforming how many businesses function. But how has technology influenced the supply chain of retail labels? Here, is a look...

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